Skypo Digital Privacy Policy

Last updated: 27 May 2025

This Privacy Policy outlines how Skypo Digital (ABN 66 150 837 004), a Sydney-based web-design and digital marketing agency, collects, uses, stores, and discloses personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to protecting your privacy and ensuring the security of your personal information.

Collection of Personal Information

We collect personal information that is reasonably necessary for our functions and activities. The types of personal information we may collect include:

Contact and Identification Information: Your name, email address, phone number, company name, and billing address.
Website Usage Data: Information about how you interact with our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referral sources. This data may be collected through cookies and other tracking technologies.
Service-Related Information: Details of services you enquire about or engage us for, including project specifications for web design, website access credentials for care plans and hosting, and technical information related to support tickets.
Financial Information: Payment details necessary for processing transactions, which are typically handled securely by third-party payment gateways. We do not store full credit card details on our servers.
Communication Records: Content of your communications with us, including emails, chat transcripts, and, where you have the option to opt out, recordings of phone calls for quality assurance and training purposes.
Domain Registration Data: Information required for domain registration, such as registrant name, address, and contact details, which is shared with our accredited registrar partner.

We collect this information directly from you when you interact with our website (e.g., via contact forms, live chat), engage our services, or communicate with us. We may also collect information from third parties where you have provided consent or where it is otherwise lawful to do so.

Purposes for Collecting, Holding, Using, and Disclosing Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

Service Delivery: To provide and manage the web design, WordPress Care Plans, managed hosting, domain resale, Skypo Business Email, SEO, PPC, and other digital marketing solutions you engage us for.
Account Management: To manage your account, process payments, issue invoices, and communicate with you about your services.
Communication: To respond to your enquiries, provide technical support, and send you service updates or important notices.
Website Improvement: To analyse website usage, improve our website’s functionality, and enhance user experience.
Marketing and Promotions: To send you marketing communications about our services, special offers, or industry insights that may be of interest to you. You will always have a clear option to opt out of these communications.
Legal and Regulatory Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
Quality Assurance and Training: To monitor and improve the quality of our services and for staff training, which may include the use of optional call recordings where appropriate consent has been obtained.

Direct Marketing

We may use your personal information to send you direct marketing communications about our services, offers, or news we believe may be of interest to you. These communications will be sent with your consent or where we have a reasonable expectation that you would be interested in receiving them.

You can opt out of receiving direct marketing communications from us at any time by following the unsubscribe instructions provided in the communication or by contacting us directly using the details below.

Disclosure to Third Parties and Cross-Border Disclosure

To provide our services effectively, we may disclose your personal information to third-party service providers who assist us with our operations. These third parties are typically engaged under contract and are obligated to protect your personal information in a manner consistent with Australian privacy laws. Generic categories of third-party processors we may engage include:

Cloud hosting providers
Customer-relationship-management (CRM) platforms
Email platforms
Analytics tools
Call-tracking tools
Payment gateways
Accredited domain registrars

Your personal information may be stored or processed by these third-party service providers in various regions, including Australia, the European Union (EU), the United States (US), and the Asia-Pacific region.

When we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle the personal information in a manner consistent with the Australian Privacy Principles. However, by providing your personal information, you acknowledge that some overseas recipients may not be subject to Australian privacy laws and that Skypo Digital may not be accountable under the Privacy Act 1988 (Cth) for any acts or practices of the overseas recipient that breach the APPs.

If we determine it is impracticable to ensure that overseas recipients are subject to privacy laws substantially similar to the APPs, we will seek your express consent before any such transfer.

An up‑to‑date list of our sub‑processors and their data storage locations is available upon request for our clients.

Security of Personal Information

We are committed to protecting the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. We implement a range of suitable physical, electronic, and managerial procedures to safeguard your information. These measures include:

Storing personal information on secure servers.
Using encryption (e.g., SSL certificates for website data, secure protocols for email) to protect data in transit.
Implementing strict access controls to limit who can access personal information.
Conducting regular security updates and vulnerability assessments.
Providing ongoing privacy and security training for our staff.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk.

Notifiable Data Breaches

We will notify affected individuals and the OAIC as soon as practicable if a data breach is likely to cause serious harm.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received such information, we will delete it as soon as reasonably practicable.

Data Quality and Retention

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date.

We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. When personal information is no longer needed for any purpose for which it may be used or disclosed under the APPs, we take reasonable steps to destroy or de-identify the information securely.

Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request its correction if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and, where permitted by law, may charge a reasonable administrative fee for providing access. In certain circumstances, we may refuse your request for access or correction, in which case we will provide you with written reasons.

Making a Complaint

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a written complaint with our Privacy Officer using the contact details below. We will acknowledge your complaint and respond in a fair and timely manner.

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The most current version of the policy will always be published on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, please get in touch with our Privacy Officer at:

Email: [email protected]